Zenloop – BrumByte

Case Study

Zenloop Project

About the project

Zenloop is an integrated experience management platform based on the Net Promoter Score. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes & clusters it with the help of artificial intelligence & derives customized & personalized measures to retain satisfied customers & win back dissatisfied customers.

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Contributions

Refactored classic Ember components to the latest octane version that helped in reducing technical debt.
Architected & implemented Single Sign-on (SSO) using Auth0 which provides a seamless authentication experience for users across different domains.
Improved test distribution by replacing redundant e2e tests with integration & unit tests which resulted in faster test suite execution time.
Worked with the UX/UI design team & revamped different flows in existing application that improved customer experience.
Enhanced internationalisation and localization capabilities by integrating with translation services and implementing multi-language support, catering to a diverse global user base.
Implemented robust error handling and logging mechanisms, ensuring graceful degradation and providing meaningful error messages to users in case of failures.

Case Study

Zenloop Project

About the project

Contributions

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Imran Y. , CEO

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